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Home Sweet Home Resort
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Turquoise Caribbean water off Negril's West End

Terms & Conditions

Booking & Reservation

By making a reservation at Home Sweet Home Resort, you agree to these Terms & Conditions:

  • You must be 18 years or older to book a room or make a reservation
  • All information provided during booking must be accurate and complete
  • You are responsible for reading and understanding your confirmation details
  • We reserve the right to request additional information for verification

Check-In & Check-Out

Standard check-in and check-out times are as follows:

  • Check-In: 3:00 PM (subject to availability)
  • Check-Out: 11:00 AM (rooms must be vacated by this time)

Early check-in and late check-out are available upon request and subject to availability. Additional fees may apply. We offer complimentary luggage storage for guests departing later in the day.

Payment Terms

Payment for your stay is processed as follows:

  • A 50% deposit of the total booking cost (including taxes and fees) is required to confirm your reservation, with the remaining balance due upon arrival
  • All prices are quoted in USD unless otherwise specified
  • Payment methods include credit/debit cards and bank transfer
  • Card payments are encrypted and processed through our PCI-compliant payment provider (Authorize.net). We never store your full card number on our own servers.
  • Final payment is due according to your booking terms (see our Cancellation Policy)

Card on File & Authorized Charges

To make your stay seamless, we may securely keep a payment method on file. By saving a card, or by providing one at booking or check-in, you authorize the following:

  • Your card is stored as an encrypted token with our PCI-compliant payment provider (Authorize.net). We do not keep your full card number on our own servers.
  • You authorize Home Sweet Home Resort to charge this card for the remaining balance of your reservation (per your booking terms), room service and restaurant charges, and any add-ons or experiences you request, such as tours, transfers, and early check-in, plus applicable taxes and service fees.
  • You authorize charges for incidentals, for any damage to the room or property, and for no-show or late-cancellation fees as described in our Cancellation Policy.
  • A pre-authorization hold may be placed on your card at check-in to cover incidentals. Holds are released or settled at check-out.
  • Every charge is itemized on your reservation folio and visible in your Guest Portal, and we send a receipt for each transaction.
  • You may update or remove the card on file at any time by contacting info@hshresort.com, except where a valid card must remain on file to secure an active reservation or an outstanding balance.

Your saved card is used only for charges related to your stay and the services you request. It is never sold or shared for marketing purposes.

Cancellation & Refund Policy

Please refer to our detailed Cancellation Policy for complete information about cancellations and refunds. Refunds are processed according to the tier structure based on the number of days before arrival.

Special rates and promotions may have different cancellation terms. Check your confirmation email for your specific policy.

House Rules & Conduct

Guests must comply with the following house rules:

  • Respect quiet hours (10:00 PM - 8:00 AM) to maintain a peaceful environment
  • No illegal activities
  • No parties, loud music, or disruptive behavior
  • Guests are responsible for any damage they cause to the room or property
  • Maximum occupancy limits must be respected; additional guests will be charged

Liability & Indemnification

Home Sweet Home Resort is not liable for:

  • Loss, theft, or damage to personal belongings
  • Accidents or injuries occurring on the property (except due to our negligence)
  • Service interruptions or facility closures
  • Weather-related events or natural disasters affecting your stay
  • Illness or injury related to water activities or outdoor amenities

Guests use all facilities at their own risk. We strongly recommend comprehensive travel insurance.

Amenities & Services

All amenities and services described on our website are offered on an "as-is" basis. While we strive to maintain all facilities in excellent condition, we reserve the right to close amenities for maintenance or due to circumstances beyond our control. Advance notice will be provided whenever possible.

Reservation Modifications

Changes to existing reservations are subject to availability and may incur additional charges. Modifications must be requested through our website or by contacting info@hshresort.com. Changes made within 48 hours of arrival may not be possible.

Website Use

When using our website, you agree to:

  • Not engage in any unlawful or unauthorized use of the website
  • Not scrape, crawl, or automatically access content
  • Not transmit viruses, malware, or any code of destructive nature
  • Not attempt to gain unauthorized access to our systems or services

Limitation of Liability

To the fullest extent permitted by law, Home Sweet Home Resort shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services or website, including lost profits, lost data, or business interruption.

Contact & Disputes

For questions about these Terms & Conditions or to address any concerns, please contact us at info@hshresort.com. We will make reasonable efforts to resolve any disputes in a fair and timely manner.