Frequently Asked Questions

Enter your email where you see the locked Direct Discount rate on any room page, or join our Direct-Rate Insider list in the footer. Either one instantly unlocks 20% off the standard rate on this site, and the discount stays unlocked on your device.

Pick a room on the rooms page, or join the list on the Insider page.

Booking direct gets you our best rate (20% off the standard rate), the exact room you choose by number rather than a category, and our team on the other end if plans change.

See the booking page for the four reasons in full.

A 50% deposit is charged when you book. The remaining balance is due at the resort on arrival. You can also pay it in your guest portal before you travel. Taxes and fees are 20% of the room rate, which covers Jamaica's GCT and our service fee, plus the Guest Accommodation Room Tax (GART) of US$1 per room, per night. Every total you see includes them.

Pay the balance early in your guest portal.

Cancel 30 or more days before arrival for a full refund of your deposit. Within 30 days of arrival, the deposit becomes a credit that applies in full to alternate dates of your choice, valid for 12 months from your original arrival date. Date changes are made upon request.

The full policy is on the cancellation page.

Yes. Gift cards go out by email within minutes, start at $50, apply to any room and any dates, and never expire. The person who holds the code enters it at checkout and the value comes straight off their total.

See Gift Cards.

Check-in is 3:00 PM and check-out is 11:00 AM. Early check-in and late check-out are available on request, subject to availability, and we store luggage for free on both ends.

More on arrival day is on Resort Info.

Late arrivals are fine; just let us know. Message us with your arrival time, from your guest portal or by replying to your confirmation email, and we arrange for security or maintenance to meet you at the gate, bring you to your room and get you settled. Your flight details on the transfer request do the same job if we are driving you.

Message us from your guest portal or the contact page.

We are on the cliffs, so our steps down the cliff lead to a ladder straight into clear, deep Caribbean water, and most guests swim daily. There is no beach on the property; Seven Mile Beach is about 10 minutes away. We have a few snorkel sets available, or bring your own.

See the pool and the sea steps on Amenities and Services.

Most days, yes: the water off the cliffs is deep, clear and calm enough that guests go in morning and evening. On the few days a swell is running, the team lifts the ladder out of the water, and that is the rule to swim by: if the ladder is up, the sea is not safe until it calms and the ladder goes back in. The pool sits right above the sea for exactly those days. Today's sea state shows in the footer of every page and on our weather page, read from the marine forecast about every 30 minutes.

Check the sea today on our weather page.

Yes, a freshwater cliff-top pool right above the sea, steps from every room. Between the pool and the ladder into the reef, most guests swim daily.

See Amenities and Services.

Yes. All 19 rooms at Home Sweet Home look out at the sea, though how much of it differs by room. The penthouses and the Cliffedge Suites face it full on with wraparound glass and larger balconies; a few of the Seaview Deluxe rooms see it past the pool and the gardens, at more of an angle. Each room page says exactly what you will see from the balcony.

Browse every room on the rooms page.

Every room comes with sea view, air conditioning, fast WiFi, smart TV, in-room safe and daily housekeeping, plus the cliffside pool and our own steps and ladder into the sea. Rooms are booked by number, so the room you choose is the room you get.

The full list, room by room and around the grounds, is on Amenities and Services.

Breakfast is not included in the room rate. The cliffside restaurant serves breakfast and lunch daily; dinner is available by request when ordered by 2:00 PM. In quieter months meals are cooked to order; ask a day ahead.

See the restaurant.

Yes. Our restaurant is open to the public. Dinner is cooked to order, so send a reservation request from the restaurant page by 2:00 PM on the day, tell us how many you are and what you are in the mood for, and we confirm by email. The pool, the sea steps and the grounds are for our overnight guests.

Request a table on the restaurant page.

Two rooms sleep four: the Two Bedroom Suite, Room 18, with two queen beds across two real bedrooms and a full kitchen, and the Executive Suite, Room 11, with a king and two double beds. Rooms 13, 14 and 16 sleep three with a king plus a twin or double bed. No single room sleeps more than four; for a bigger group, book two or more rooms together.

See every room that sleeps four on the rooms page, or book them together from the group booking engine.

In the suites, yes. Rooms 11 and 18 have a full kitchen of their own; Rooms 13, 14, 15, 16, 17 and 19 have a kitchenette; Room 12 has a refrigerator. For the Seaview Deluxe rooms, the cliffside restaurant is steps away with breakfast and lunch daily, and dinner by request when ordered by 2:00 PM.

Filter the suites on the rooms page.

Yes. Fast Starlink WiFi covers every room and the common areas, and our own solar power keeps the connection up during most outages.

See Amenities and Services.

Yes. The resort runs on solar first, 94 panels of it, with JPS grid power as the backup, and a backup water tank keeps showers and taps running through most shortages. The WiFi runs on the same solar supply, so the essentials stay on through most outages.

The full list is on Amenities and Services.

Yes. Every room has air conditioning, and the trade winds off the cliffs do a lot of the work on their own. In the Two Bedroom Suite, Room 18, both bedrooms are air-conditioned and the open living area is cooled by the sea breeze.

Each room page lists its cooling, starting from the rooms page.

Yes. Your room is refreshed every day of your stay. If you would rather be left alone some days, or prefer a lighter touch, tell the team and we set the rhythm you like.

Yes. Laundry service is available for a fee; hand it to the team in the morning and it is usually back the same day. Ask at the desk or from your guest portal.

See the services we arrange on Amenities and Services.

Yes. We arrange a massage with a trusted local therapist, on the cliffs with the sea below you or on your own balcony, at the time you choose. Ask a day ahead, from your guest portal or the concierge chat, and we confirm the time and the price by email.

See the services we arrange on Amenities and Services, or ask from your guest portal.

We arrange it for you: a private driver we trust meets you at arrivals in Montego Bay (MBJ) holding the Home Sweet Home Resort sign, and the drive to our door is about 1.5 hours along the coast. Send us your flight details and we email you the price to confirm. The same service runs back to the airport for your flight home.

Request it on the Airport Transfer page, or from your guest portal once you have booked.

The drive from Montego Bay (MBJ) to our door is about 1.5 hours along the coast. The price depends on the size of your party, so send us your flight details and we email you the exact price to confirm. Nothing is charged until you say yes.

Request it on the Airport Transfer page.

Yes. Your driver waits in the arrivals hall holding the Home Sweet Home Resort sign, helps with the bags and brings you straight to the resort. If your flight time changes, message us and we pass it to the driver.

See Getting Here.

Yes. Anyone can book our airport transfer, whether or not they are staying at the resort. Send the date, the flight and where you are headed, and we confirm the price and your driver by email.

Request it on the Airport Transfer page.

You do not need a car. The whole West End is a short taxi ride, our drivers handle airport runs and tours, and route taxis run along the road all day. If you want to explore the island, rentals are available in Negril and at the airport; remember that Jamaica drives on the left.

See Getting Here.

Boat trips to the reef and Booby Cay, sunset catamaran cruises, snorkeling, YS Falls, Mayfield Falls, the Black River safari, Floyd's Pelican Bar, Rick's Cafe at sunset, horseback riding and fishing trips, all with operators and drivers we know and use ourselves. Tell us what you are in the mood for and we suggest the right one for your dates.

Browse the Things to Do guide.

Message us with the tour and the day you want: from your guest portal if you are staying with us, or through the concierge on any page of this site. We arrange it with the operator and reply by email with the price and the pickup time. Most tours can be set up a day ahead; the longer trips, such as YS Falls or the Black River safari, are best asked for a few days out.

Pick from the Things to Do guide, or ask from your guest portal.

Open Guest Log In at the top of any page and enter the email you booked with. We send you a sign-in link; there is no password to remember. The portal opens the moment your booking is confirmed and stays with you after the stay.

Go to Guest Log In.

See your reservation and dates, sign your stay agreement, pay the balance, see your bill as it stands in our booking system, request your airport transfer, add extras and tours, message the team (replies land there and in your email), and keep your profile up to date so we know what you like.

Open your guest portal.

Yes. Our confirmation arrives minutes after you book, with your confirmation number, your room by number, your dates and what you paid. The same details sit in your guest portal, and your transfer and any extras are confirmed by email as we arrange them.

Nothing arrived? Check spam, then send us a message.

Yes. Message us with the new dates and we move the booking; the rate for the new dates applies. Within 30 days of arrival your deposit becomes a credit toward the new dates, valid for 12 months.

Ask from your guest portal; the full policy is on the cancellation page.

Yes, whenever the room or the dates are open. Message us from your portal with what you would like and we check availability and reply with the new total; the rate of the new nights or the new room applies. Each room has a maximum number of guests, so an extra person sometimes means a bigger room.

Ask from your guest portal, or compare rooms on the rooms page.

Message us from your guest portal or the contact page and we take care of it the same day. Cancel 30 or more days before arrival and your deposit is refunded in full; within 30 days it becomes a credit toward new dates, valid for 12 months.

The full policy is on the cancellation page.

Yes. Your guest portal shows the balance and takes card payment any time before you travel. Otherwise the balance is due at the resort on arrival, by card or in cash.

Open your guest portal.

It shows your reservation exactly as it stands in our booking system, stamped with the time it was last read. It refreshes every few hours, every 15 minutes while you are in house, and you can refresh it on the spot. Anything unclear, message us from the same page.

Open your guest portal.

Yes. The person who booked can send a companion link from the portal, so a partner or a family member sees the same stay, the same messages and the same bill without a booking of their own.

Open your guest portal.

On One Love Drive, West End Road, in Negril, Jamaica, built into the cliffs at the island's western tip. Seven Mile Beach is about 10 minutes away and Montego Bay's Sangster International Airport (MBJ) is about 1.5 hours.

Directions and the map are on Getting Here.

Swim and snorkel right off our ladder, then explore: Rick's Cafe, Seven Mile Beach, boat trips to the reef and Booby Cay island, sunset catamaran cruises, YS Falls, Mayfield Falls, the Black River safari, and Floyd's Pelican Bar. We arrange all of it, and our Things to Do and Food Nearby guides under Plan Your Trip map out the West End's restaurants and bars too.

Browse the Things to Do and Food Nearby guides.

December through April brings the famous dry, breezy weather and our busiest calendar. Summer and early fall are quieter, greener, and the best value.

See the weather page for today and the week ahead.

Most visitors from the United States, Canada, the United Kingdom and the European Union need no visa for a holiday; a passport valid for your stay is enough. Everyone completes Jamaica's free online immigration and customs form, the C5, at enterjamaica.gov.jm up to 30 days before flying, then shows the confirmation at arrivals. Use only that government site; look-alike sites charge for the same free form. Check your own country's entry rules before you travel.

Fill in the C5 at enterjamaica.gov.jm. The Jamaica Tourist Board keeps the entry requirements up to date.

Negril is Jamaica's most relaxed resort town and the West End is its quiet side; our guests walk to the restaurants along the cliff road day and night. The usual travel sense applies: use the safe in your room, take a taxi rather than a long walk late at night, and ask the team if you are unsure about anything. We know the road well and are glad to point you the right way.

A mix works best. US dollars are accepted almost everywhere in Negril and many prices are quoted in them, and the resort and most restaurants take cards. Jamaican dollars are handy for route taxis, roadside stalls, small shops and tips, and often get you the fairer price. The easiest way to get them is a bank ATM in Negril town, about 10 minutes away: Scotiabank at the roundabout or NCB at the Boardwalk Shopping Village. When the machine offers a currency, choose Jamaican dollars for the better rate, and take out a few days' worth at a time, since machines do run empty. If you bring US cash, the cambios at Coral Seas Plaza and Kings Plaza change it at a fair rate; the airport counters give the weakest one.

Most US and Canadian plans roam in Jamaica; check the daily rate with your carrier before you fly. For data, an eSIM bought before you travel or a Digicel or Flow SIM in Negril is cheaper. Fast WiFi covers the whole resort, so many guests simply use that and keep their phones on airplane mode.

Yes. With 19 rooms on one cliff we host family reunions, weddings, retreats, and full buyouts, and we handle the room assignments, group dinners, and transfers for you.

See Groups and Retreats or Weddings, or book up to four rooms at once from the group booking engine.

Up to four rooms book together in our group booking engine, with one 50% deposit for the whole reservation. For more rooms, a buyout or a wedding, message us: a coordinator stays with you from the first email to checkout and handles room assignments, group dinners and airport transfers for everyone.

Use the group booking engine or send us a message.

Up to around 40 guests overnight across all 19 rooms, every one with a sea view. Take the whole resort and the cliff, the pool, the lawn and the restaurant are yours for the length of your stay.

See Groups and Retreats for what a buyout includes.

On the cliff edge over the Caribbean, or on a private deck if you want it quieter. We time the vows for golden hour, so you say "I do" as the sun drops into the sea, and dinner for your party follows at the cliffside restaurant.

See Weddings.

The ceremony spot, the sunset timing, a block of rooms or the whole resort for your guests, a celebratory dinner at our restaurant, and trusted local vendors for flowers, cake, music, an officiant and a photographer. Tell us the shape of the day you want and we put it together.

Start on the Weddings page, then send us a message.

Yes, and many couples do. The resort is made for elopements and small celebrations rather than big crowds: a cliff-edge ceremony at sunset, dinner above the sea, and a suite or penthouse to wake up in.

See Weddings and the suites.

Visitors can marry after 24 hours on the island; there is no longer residency requirement. You need a Minister's Marriage Licence from Jamaica's Ministry of Justice, applied for before you travel (allow two to three months), plus certified birth certificates and, where they apply, divorce or death certificates. The officiant we connect you with walks you through the paperwork.

Yes. Yoga and wellness retreats, family reunions, team offsites, milestone birthdays and anniversaries all fit here: everyone in one place on a quiet cliff, with the sea, the sunset and the restaurant steps from every room.

See Groups and Retreats.