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Turquoise Caribbean water off Negril's West End

Cancellation Policy

Flexible Cancellation Terms

We understand that travel plans can change. Our cancellation policy is designed to be fair and transparent. Your refund eligibility depends on how far in advance you cancel before your arrival date.

Cancellation Policy

30 or More Days Before ArrivalFull Refund

Cancel 30 or more days before check-in and your 50% deposit is refunded in full.

Within 30 Days of ArrivalDeposit Becomes Credit

Your 50% deposit applies in full to alternate dates of your choice. Date changes are made upon request.

No-show: if you do not arrive and have not canceled, your deposit is kept as a credit toward a future stay.

Stay credits are valid for 12 months from your original arrival date. New dates depend on availability and any difference in rate applies.

Questions?

If you have questions about our cancellation policy or need to discuss your specific situation, please don't hesitate to reach out to our team at info@hshresort.com. We're here to help!